Terms of Service

Effective Date: October 11, 2026

These Terms of Service ("Terms") govern your use of Cova, an AI SRE agent (the "Service"), operated by Cova ("we," "us," "our") and available at getcova.ai. By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of terms

By creating an account or using the Service, you represent that you are at least 16 years of age and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of service

Cova is an AI SRE agent that:

• Connects to your monitoring, error tracking, source control and chat tools to read data from them.
• Detects problems with the services you choose and investigates them across your tools.
• Proposes fixes, and makes changes in your connected tools only after a person approves them or within the limits you set.
• Answers questions about your services and incidents, using your own AI provider key.

3. Account registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorized access to the Service or its related systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service to store or transmit malicious code.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Use automated means to access the Service in a manner that exceeds reasonable usage.
• Create multiple accounts to circumvent usage limits or restrictions.
• Share account credentials or allow others to access the Service through your account.

5. Third-party integrations

The Service allows you to connect third-party monitoring and source-control tools by providing API credentials. By connecting a third-party service:

• You represent that you have the right to access and analyze the data in those accounts.
• You acknowledge that Cova will access data from those services solely to provide monitoring analysis, run investigations, and apply changes you have authorized.
• You understand that the availability and accuracy of data from third-party services is outside our control.
• You remain bound by the terms of service of each connected third-party service.

6. Your data

• You retain ownership of all data you provide to the Service, including API credentials, telemetry, and investigation outputs.
• We claim no ownership over your monitoring configurations, source code, or investigation results.
• We use your data solely to provide and improve the Service, as described in our Privacy Policy.
• You may delete your data at any time by disconnecting tools or deleting your account.

7. AI-generated content and automatic changes

The Service uses artificial intelligence to generate investigation findings, root-cause analyses, proposed fixes, and answers, and may make changes in your connected tools on its own when your settings allow it. You acknowledge that:

• AI-generated content is provided for informational purposes and should be reviewed before being applied to production systems.
• We do not guarantee the accuracy, completeness, or suitability of AI-generated recommendations.
• You are responsible for the limits you set, including which kinds of change Cova may make on its own and in which environments.
• You are responsible for the consequences of any change made under settings you have authorized, whether approved by a person or made by Cova within your limits.
• AI-generated content should not be treated as professional security, reliability, or engineering advice.

8. Service plans and pricing

• Some features or usage levels may require a paid plan. Plan details and pricing are as displayed at the time of purchase.
• We reserve the right to modify pricing with 30 days' notice to existing subscribers.
• Usage limits on free use may be adjusted at our discretion.

9. Service availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled or emergency maintenance.
• Infrastructure provider outages.
• Force majeure events.

We are not liable for any losses resulting from Service unavailability.

10. Limitation of liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
• We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or profits.
• Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cova and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

• You may terminate your account at any time by contacting us.
• We may suspend or terminate your account if you violate these Terms or engage in abusive behavior.
• Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.

13. Changes to terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the Effective Date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

15. Contact us